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Evidence Guide: SIRXCLM402 - Manage store facilities

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SIRXCLM402 - Manage store facilities

What evidence can you provide to prove your understanding of each of the following citeria?

Manage store maintenance program.

  1. Monitor and maintain premises, fittings, fixtures and equipment, according to store policy and procedures and relevant legislation.
  2. Identify deficiencies in store maintenance procedures and take remedial action as required.
  3. Obtain expert or specialist advice as required, according to store policy.
  4. Initiate contingency plan within scope of authority in the event of maintenance problems.
Monitor and maintain premises, fittings, fixtures and equipment, according to store policy and procedures and relevant legislation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify deficiencies in store maintenance procedures and take remedial action as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain expert or specialist advice as required, according to store policy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Initiate contingency plan within scope of authority in the event of maintenance problems.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage retail equipment maintenance.

  1. Develop and implement procedures to ensure retail equipment is maintained according to store policy.
  2. Monitor and implement maintenance program for retail equipment, according to manufacturer design specifications and store policy.
  3. Identify and rectify equipment faults where possible, without undue delay.
  4. Report equipment faults or failures, according to service agreements and store policy.
Develop and implement procedures to ensure retail equipment is maintained according to store policy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and implement maintenance program for retail equipment, according to manufacturer design specifications and store policy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and rectify equipment faults where possible, without undue delay.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report equipment faults or failures, according to service agreements and store policy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate maintenance contracts.

  1. Negotiate maintenance contracts with contractors and suppliers according to store policy and procedures.
  2. Negotiate and implement contract terms and conditions to maximise benefits for the store, and communicate to relevant personnel.
  3. Monitor maintenance procedures to ensure products and tasks meet contract specifications.
Negotiate maintenance contracts with contractors and suppliers according to store policy and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate and implement contract terms and conditions to maximise benefits for the store, and communicate to relevant personnel.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor maintenance procedures to ensure products and tasks meet contract specifications.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify facilities and space requirements.

  1. Identify facilities and space requirements to reflect business needs and volume, according to store policy and budget requirements.
  2. Locate suitable facilities and space to facilitate expansion or change of use in line with store policy and procedures.
  3. Consult, as required, with senior manager or business owner to determine optimum strategy for store space and location.
  4. Maximise use of space, with consideration to existing configuration, to optimise the merchandising of existing and incoming stock.
Identify facilities and space requirements to reflect business needs and volume, according to store policy and budget requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Locate suitable facilities and space to facilitate expansion or change of use in line with store policy and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult, as required, with senior manager or business owner to determine optimum strategy for store space and location.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maximise use of space, with consideration to existing configuration, to optimise the merchandising of existing and incoming stock.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

plans, coordinates and implements activities associated with monitoring and maintaining premises, fittings, fixtures and equipment according to store policy and procedures

initiates contingency plans in response to maintenance problems as required

proactively negotiates, monitors and implements maintenance contracts according to store policy and procedures

identifies and uses space and facilities effectively

evaluates and reports on effectiveness of maintenance contracts.

Context of and specific resources for assessment

Assessment must ensure access to:

a retail work environment

relevant documentation, such as:

maintenance contracts

store policy and procedures on maintenance of facilities, and contract negotiation

relevant legislation and statutory requirements

WHS

legislation and industry codes of practice

a team

equipment and technology.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of performance in the workplace

case study or research report

written or verbal questioning to assess knowledge and understanding

review of portfolios of evidence and third-party workplace reports of on-the-job performance.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Required Skills and Knowledge

Required skills

communication and interpersonal skills to:

ask questions to identify and confirm requirements

ensure listening and understanding

negotiate contracts and relay contractual requirements to staff

obtain expert or specialist advice

report faults

share information

use and interpret non-verbal communication

use language and concepts appropriate to cultural differences

negotiation skills to negotiate maintenance contracts with contractors and suppliers

literacy and numeracy skills to:

apply accounting processes and record data

develop, document and record procedures

estimate measurements and volumes

maintain records

read and interpret manufacturer instructions

work within a budget

Required knowledge

store policy and procedures in regard to:

maintenance of store facilities

maintenance of retail equipment

maintenance contract terms and options

contract specifications

relevant legislation and statutory requirements relating to managing store facilities, including:

work health and safety (WHS) legislation

food safety legislation and regulations

relevant industry codes of practice relating to managing store facilities

principles and techniques in:

monitoring performance of contracts

negotiating, in particular contract negotiation

interpersonal communication

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the individual, accessibility of the item, and local industry and regional contexts) may also be included.

Store policy and procedures in regard to:

store maintenance

facilities management

reporting mechanisms

WHS

food safety.

Relevant legislation may include:

federal, state or territory and local legislation

food safety regulations

WHS.

Expert or specialist advice may be sought regarding:

point-of-sale terminals

EFTPOS terminals

computers, scanners and printers

pricing equipment

electronic bar coding equipment

portable data entry

electronic ordering equipment

wrapping and packing equipment

equipment for carrying or moving merchandise

equipment for storage of merchandise, including refrigerators

weighing machines

thermometers

security tag systems

trolley return equipment

fixtures and fittings

food preparation equipment.

Faults may be reported:

verbally

in writing

by email

to service personnel

to contractors

to relevant managers

to supervisor.

Contracts:

may be negotiated internally and externally

may involve:

quality standards

building maintenance services

cleaning

security

electrical services

plumbing services

equipment maintenance.

Relevant personnel may include:

managers

supervisors

specialist staff.